Refund & Returns Policy
Refund & Returns Policy
Falonyx Bioscience wants customers to receive the products they ordered in the condition expected. Please review this policy before submitting a return, replacement, or refund request.
Order Issues
If you receive an incorrect, damaged, or otherwise defective item, contact support@falonyxbio.com as soon as possible after delivery.
Please include your order number, a description of the issue, and photographs when applicable. This information allows us to review the issue and determine the appropriate resolution.
Returns
Due to the nature of the products sold by Falonyx Bioscience, return eligibility may depend on the condition of the product and whether it has been opened, used, damaged, or otherwise altered after delivery.
Products should not be returned without first contacting Falonyx Bioscience and receiving return instructions.
Non-Returnable Products
Products that have been opened, used, tampered with, improperly stored, or otherwise altered after delivery may not be eligible for return.
Incorrect or Damaged Orders
If Falonyx Bioscience ships an incorrect product or an order arrives damaged, contact us promptly so the issue can be reviewed.
Depending on the circumstances, an eligible resolution may include a replacement, refund, or other appropriate remedy.
Refunds
Approved refunds will be issued through an available refund method associated with the original transaction whenever reasonably possible.
Processing times after a refund is issued may vary depending on the financial institution or payment provider involved.
Order Cancellations
If you need to request cancellation of an order, contact support@falonyxbio.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
Shipping Charges
Original shipping charges and return shipping costs may be non-refundable except when a return results from an error by Falonyx Bioscience or as otherwise required by applicable law.
Contact
For return, replacement, cancellation, or refund questions, contact:
Please include your order number when contacting us regarding an existing purchase.