Shipping Policy

Shipping Policy

Falonyx Bioscience is committed to processing and shipping orders accurately and efficiently. Please review the information below before placing an order.

Order Processing

Orders are processed after successful payment and order verification.

Our goal is to prepare eligible orders for shipment as quickly as reasonably possible. Processing times may vary during weekends, holidays, periods of high order volume, or circumstances outside our control.

Shipping Methods

Available shipping methods, estimated delivery options, and applicable shipping charges are displayed during checkout when available for the destination.

Any delivery timeframe shown during checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order. If you discover an error, contact support@falonyxbio.com as soon as possible.

Once an order has entered the fulfillment or shipping process, we may be unable to change its destination.

Tracking

When tracking information is available for an order, it will be provided to the customer using the contact information associated with the order.

Carrier tracking information may take time to update after a shipping label has been created.

Delivery Issues

If your tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery area and contact the applicable shipping carrier.

For additional assistance regarding an order, contact support@falonyxbio.com with your order number and relevant tracking information.

Lost or Damaged Shipments

If an order arrives damaged or you believe a shipment has been lost in transit, contact support@falonyxbio.com promptly with your order number and details of the issue.

For damaged shipments, photographs of the package and its contents may be requested so the issue can be properly reviewed.

Research Use Only

All products offered by Falonyx Bioscience are For Research Use Only. Not for Human Consumption.