Frequently Asked Questions

Find answers to common questions about Falonyx Bioscience products, ordering, documentation, and research-use requirements.

What are Falonyx Bioscience products intended for?

Falonyx Bioscience products are offered strictly for legitimate research purposes. They are not intended for human consumption or therapeutic use.

Are Falonyx products for human consumption?

No. Falonyx products are labeled and sold For Research Use Only. Not for Human Consumption.

Does Falonyx provide product testing and documentation?

When applicable, product-specific analytical documentation will be made available for products or batches for which testing has been completed. Documentation should always be reviewed in relation to the specific product and batch it represents.

Are products independently tested?

Where Falonyx states that a specific product or batch has been independently tested, that statement refers to applicable third-party analytical testing associated with that product or batch. We do not represent one batch’s testing as testing of another batch.

Do I need an account to place an order?

Yes. A Falonyx customer account is required to complete an order. This allows customers to securely access order information and manage their account details.

How do I create an account?

Select My Account and choose the registration option. After registering, you can log in and proceed through checkout.

I didn’t receive my account or password email. What should I do?

First check your spam or junk folder. If the email still hasn’t arrived, use the Lost your password? option on the My Account page to request another password email.

Where can I find information about shipping?

Shipping information, including available shipping methods and applicable policies, can be found on our Shipping Policy page.

What is the Falonyx return policy?

Please review our Refund & Returns Policy for eligibility requirements and instructions regarding order issues or return requests.

How can I contact Falonyx?

Questions regarding orders, products, documentation, or your account can be submitted through our Contact page or by email at support@falonyxbio.com.

Can Falonyx provide advice about using its products?

No. Falonyx does not provide medical advice, treatment recommendations, human-use instructions, dosing guidance, or administration instructions for research products.

Research Use Only

All products offered by Falonyx Bioscience are For Research Use Only. Not for Human Consumption.